A real gentleman has mastered the art of etiquette under any circumstances and always shows impeccable manners. Whether in a restaurant or hotel, at the bar or in a shop: if you deem something incorrect, claim your rights – as long as you do it politely. Complaints should always be made immediately. A service provider will usually do everything to meet your wishes – if the complaint is justified and you are not to blame for the mishap.

Complaints in a restaurant are a high priority matter

If you are served the wrong dish, or if it is overcooked or inedible, you need not accept it without a word of protest. The host is usually the one to make the complaint, as it is also in his interest that his guests are served correctly. Should you have trouble enjoying a certain taste in a specialty restaurant, you should enquire with the waiter immediately. Perhaps it is a special spice mixture or exclusive way of preparation. Either way – always stay relaxed.

Beware of stumbling blocks

Irrespective of whether in everyday business or private life – try not to put your foot in it with regard to style. Loud, aggressive, cynical, or rude behavior will certainly not be as successful as an objective and calm explanation of the situation. This approach should be applied everywhere – in the shop and in the restaurant. Instead of making abusive or derogative remarks such as “this burnt steak should be pig fodder, I won’t pay for it!” rather say, “I ordered this and you have served me that. Please take it back and sort it out with the kitchen, thank you!” You will be surprised how favorably this will be received.

Inhale, exhale

Only serenity creates success. So don’t get upset, because to err is human. Simply keep a cool head and make your point directly, objectively, decently, and with certainty, always accompanied by a well-meaning facial expression and a friendly smile. This will ensure that the trained service staff makes contact with the kitchen quickly and helpfully to solve the problem in your favor. And should you ever be at a loss: simply stay relaxed and let your common sense guide you.

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